Pen To Paper Writers Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our e-book platform and mobile application.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal Information
When you register or make a purchase, we may collect:
- Full name and email address
- Phone number and physical address
- Payment information (processed securely — we do not store card details)
- Profile picture (optional)
Usage Data
We automatically collect information about how you interact with our platform:
- Pages visited, time spent, and features used
- Device type, browser, and operating system
- IP address and approximate location
- Reading activity within the e-book library
Cookies
We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. See our Cookie Policy for details.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process orders and payments
- Provide access to purchased e-books and library content
- Send transactional emails (order confirmations, account activation)
- Send marketing communications (with your consent)
- Improve our platform and services
- Comply with legal obligations
- Prevent fraud and ensure platform security
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Payment processors (M-Pesa, PesaPal, SasaPay) to complete transactions
- Cloud service providers for hosting and storage
- Analytics providers to understand platform usage
- Law enforcement when required by law
All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at info@pentopaperwritersltd.com.
Some data may be retained for longer periods where required by law (e.g. financial records).
5. Security
We implement industry-standard security measures including HTTPS encryption, secure password hashing, and access controls. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at info@pentopaperwritersltd.com.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
Pen To Paper Writers Limited
Arch Business Centre, Kamakis - Ruiru, Office C12, Opposite KFC, Eastern Bypass, Kenya
Email: info@pentopaperwritersltd.com
Phone: +254 729 771 217